Contact
Why do psychologists like working with nilo.health?
The three main reasons our psychologists love working with us are flexibility, variety and our mission. Our psychologists freely choose when and where they wish to work, and they have a large variety of clients and topics. This is very different from more typical settings within a company or practice. Finally, all of our psychologists are committed to destigmatizing mental health and making health support easily accessible to everyone.
If a psychologist is offering a session in the near future, does that mean they are less qualified than the “good” experts who are already booked up?
No, every psychologist on the nilo.health platform is very experienced and offers high quality sessions. Availability has nothing to do with experience or qualifications and sometimes psychologists need to change their calendar on short notice.
How do nilo.health psychologists help if a client’s issues are more severe and require longterm psychotherapy treatment?
In more severe cases, our psychologists guide, educate and motivate each client to find the way into the right longterm therapy. We also offer a therapy wiki on our platform, which supports clients finding psychotherapy in Germany.
How are nilo.sessions different from psychotherapy?
nilo.health offers psychological counseling, which is more resource- and solution oriented and covers a shorter time frame than psychotherapy. nilo.health is open for everyone to work on their mental health, which includes both healthy and burdened people. This means that everyone can proactively work on issues like stress management, conflicts, insecurities and more – whether or not you have clinical symptoms.
Can nilo.health offer sessions in different timezones?
Yes! We have an international pool of psychologists and we always consider both the timezone of the client and the psychologist when booking a nilo.health session.
How long does it take to get a psychologist after I book a session in the app?
It usually takes 2-3 days until you’ll have your first session, depending upon the time slots you’ve suggested. If you need acute care, you can reach out at any time and we’ll organize a session as soon as possible.
If my preferred language is not displayed in the app, can you organize a psychologist who speaks my language?
Our clients always have the opportunity to have a session in English. If you have a specific language request which is not available, please do contact us and we’ll do our best to help!
Which languages is nilo.health available in?
Our psychologists speak 35 languages across the board and we are continually expanding our language spectrum.
Does nilo.health offer psychotherapy?
nilo.health offers psychological counseling, which is not psychotherapy. However, we do have psychotherapists in our pool of experts for more severe cases in order to provide the best possible support. If you need longterm psychotherapy, our psychologists will assist you to find the right longterm care. In general, psychotherapy is a longterm treatment for specific mental illnesses.
What qualifications do nilo.health psychologists have?
Our nilo.experts all have a degree in psychology and extensive experience in 1-on-1 counseling. They also have additional certificates depending on their individual specialization. Some include psychotherapy, systemic coaching, couples counseling and many more.